A booking with Kelvin Lodge & Spa constitutes a contract covered by these terms and conditions as set out below. Any last-minute cancellation will result in the guest becoming liable for the full amount of the accommodation period, unless Kelvin Lodge & Spa can re-let the accommodation at short notice.
A 50% deposit is required to secure your booking. Any bookings without a deposit are not confirmed bookings and the accommodation will be re-let if the payment is not received by the agreed payment date. The remaining 50% is due on arrival or by a stipulated date.
Deposits are not refundable in the event of cancellation or non-arrival.
Cancellation between 21 to 30 days, 25% is forfeited.
Cancellation between 14 to 21 days, 50% is forfeited.
Cancellation between 7 to 14 days, 75% is forfeited.
Cancellation less than 7 days prior to arrival, full deposit is forfeited.
Check-in is from 14h00 to 21h30. Check-out time is 10h30 except by prior arrangement with the owner. Please note: there will be a surcharge of R200 for any guest arriving after 21h30.
No persons, other than those quoted for at the time of booking, are permitted to share the accommodation. In the event of additional guests arriving, they will be charged the regular rates.
Payment may be made using credit/debit cards (Visa, MasterCard and Diners Club), EFT, direct deposits and cash.
Once your deposit has been received, it is deemed you agree with these terms and conditions.